Projects with IT, Robot, and Automation Integration
Integration of IT with Robotics and Automation: Key Achievements
Government Complaint Center Design and Consulting Project
The Office of the Permanent Secretary, Prime Minister’s Office, faced a significant challenge: managing approximately 20,000 public complaints annually received through various channels, including in-person submissions, mail, fax, phone, and website. To address this, they commissioned the Institute of Field Robotics (FIBO) as a consultant.
FIBO’s role was to study and design a comprehensive Government Complaint Receiving Center. The core objective was to leverage modern technology integration to streamline operations and enhance the efficiency of resolving public grievances. Key technologies slated for integration included:
– Database management techniques
– Call Center technology
– Internet technology
– Automation systems
This strategic approach aimed to eliminate operational redundancies and ensure public complaints are handled with speed and efficiency, ultimately improving government responsiveness to its citizens.
Project: Development of an Integrated Consumer Protection System (2005)
In 2005, the Office of the Consumer Protection Board (OCPB) entrusted FIBO with a significant role: to serve as a consultant for the design and implementation of their Integrated Consumer Protection System Project.
The primary objective was to enhance OCPB’s operations, enabling them to work efficiently on a centralized, effective database system and provide One-Stop Services to the public. This initiative was aligned with the government’s policy of moving towards E-Government.
FIBO’s work focused on developing an electronic work network, which significantly reduced the time-consuming burden of paper-based processes. This was achieved by integrating an automated workflow system with Expert System technology. This integration allowed tasks to progress through various stages without requiring direct human decision-making, thereby making OCPB’s operations faster, more accurate, and precise.
Furthermore, the project greatly improved convenience for the public by allowing them to contact OCPB via a website (Web Service). This online portal enabled consumers to inquire about information, submit complaints online, track the status of their cases, access news and public announcements, and served as a platform for knowledge exchange between consumers and various organizations.
Project: Development of Information and Communication Technology in Emergency Medical Services (EMS)
The National Health Security Office (NHSO) launched its Emergency Medical Service System (EMS) in 2001. With advancements in mapping technology, the NHSO sought to upgrade the EMS information system to better support its personnel.
The Institute of Field Robotics (FIBO) was appointed as a consultant to develop key components of this enhanced EMS system:
Electronic Map Management System via the Internet: This system provides officials with access to up-to-date electronic maps online.
GPRS System: Utilized for wireless data communication, supporting text, voice, still images, and video to transmit essential information within the EMS network.
GPS System: Enables real-time tracking of ambulance locations, allowing the central dispatch to identify the closest and most suitable vehicle for patient pickup.
Web-Based Management System: Accessible via the internet, this system allows data to be retrieved from any location across Thailand.
Financial and Reimbursement System: Integrates directly with the NHSO’s existing financial software.
This project highlights FIBO’s role in leveraging cutting-edge IT and communication technologies to significantly improve the speed and efficiency of emergency medical services for the public.
Consulting Project: Integrating State-Owned Enterprise Databases with GFMIS-SOE
The State Enterprise Policy Office (SEPO) faces the critical task of integrating information technology systems between various State-Owned Enterprises (SOEs) and the Government Fiscal Management Information System for State-Owned Enterprises (GFMIS-SOE). This integration is crucial for ensuring that decision-making is supported by complete, accurate, timely, and up-to-date data, providing executives with an effective tool for setting policies and measures with maximum accuracy and efficiency.
Currently, there are challenges in using data from the GFMIS-SOE database to analyze the status and effectiveness of SOEs. These issues stem from delayed and incomplete data submission from SOEs, as well as delays in extracting and analyzing data from GFMIS-SOE.
To address these problems, the Institute of Field Robotics (FIBO) was commissioned to propose solutions and provide consulting services. FIBO’s role included designing and recommending improvements to the IT system’s structure to enhance project efficiency. Initially, FIBO focused on designing a faster and more accurate method for SOE data input, ensuring that the received data could be properly analyzed.
This consulting project aimed to guide SEPO in improving its information technology systems. For the first phase of the project, five SOEs participated as pilot agencies, with an additional ten SOEs joining in the second phase.
Project: Installation of Remote Control Equipment for Sluice Gates
The Hydro and Agro Informatics Institute (HAII) recognized that the sluice gates constructed by the Royal Irrigation Department are crucial for flood prevention. However, a lack of continuous management equipment and tools meant that local officials typically operated the gates based on supervisory commands, often leading to delays in response to changing conditions.
To address this, HAII commissioned the Institute of Field Robotics (FIBO) to design, construct, and install remote control equipment for 70 sluice gates across the central and surrounding provinces.
The objective is to enable remote control of these sluice gates or allow them to operate automatically under predefined conditions. This will facilitate timely management of the sluice gates, maximizing the potential benefits of the existing infrastructure for improved water management.
Remote Control Survey Boat and 3D Environmental Mapping System Project
The Institute of Field Robotics (FIBO) is utilizing “Robotic Mapping” technology to significantly enhance the efficiency of depth surveys. This project centers on developing a remote control and tracking system for survey boats to streamline data collection. Additionally, it involves creating a powerful data processing system to generate detailed maps, including 3D visualizations of riverbanks, riverbeds, and structures along waterways.
This initiative is set to improve survey efficiency by boosting data accuracy and making operations more convenient. Crucially, it will also reduce reliance on expensive imported technologies.
Looking ahead, this versatile system holds promise for a wide range of future applications, such as:
3D mapping of structures and terrain for flood level analysis.
Surveying coastal riverbeds for effective resource management.
Wildfire mapping.